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Customer Service

Buy with confidence!
Your satisfaction is our #1 priority! In partnership with your health care provider, we care about your health too. Your provider trusts us to deliver genuine, properly handled, fresh products as well as accurate orders, fast shipping and exceptional customer service.

Have a question or concern? Email us at customerservice@dssorders.com. Please include your Order Number if you have one.

Product and Customer Support
Monday - Friday
8:00am to 6:00pm Central Time
Email: customerservice@dssorders.com
Toll Free: 877-846-7122
Phone: 636-326-7100
Fax: 636-326-7101

PLEASE NOTE: We do not ship orders on weekends or holidays.

Holiday Schedule
New Year's Eve - Close Early at 4:00pm
New Year's Day - Closed
Memorial Day - Closed
Independence Day - Closed
Labor Day - Closed
Thanksgiving - Closed
Friday after Thanksgiving - Closed
Christmas Eve - Close Early at 4:00pm
Christmas - Closed

Loyalty Rewards Program
To thank you for shopping with us, we have created the Loyalty Rewards Program. You earn points each time you make a purchase. One point is earned for each dollar spent, exclusive of tax, discounts, or shipping fees.

When you redeem points, we'll give you a Coupon Code to use on a future order, valid up to 1 year. The amount will be $10 per 500 points redeemed, and the minimum redemption amount is 500 points.

To receive your Coupon Code, click "My Account" above and then click the Loyalty Rewards link. Use your Coupon Code on your next purchase by entering it during checkout.

Shipping and Estimated Delivery Times
Shipping costs and times depend upon the method you choose.

We make every effort to ship orders on the first business day in which all ordered products are In Stock, though orders placed after 5:00 PM Central Standard Time may not be shipped until the following business day. Any order containing one or more products marked as "Available" will usually be shipped within 2-3 business days.

In an effort to provide better customer service and ensure you receive your products as soon as possible, there may be times that we elect to ship part of your order right away and ship any delayed products at a later date. There is no additional charge to you when your order is split into multiple shipments.

Shipping within the United States

US Standard Shipping will be shipped via USPS First Class Mail or USPS Priority Mail (including tracking number) at our discretion. US Standard Shipping will usually be delivered in 2 to 3 days from the date we ship your order, but please allow 5 to 10 business days from the date of your order.

US Expedited Shipping Flat rate of $29.95 for all orders.
US Expedited Shipping will be shipped via USPS Express Mail. USPS Express Mail (including Saturday delivery for orders placed on Friday) is available for In-Stock products. Your order must be placed by 3:00pm Central Standard Time. USPS guarantees overnight delivery to most locations or your shipping fee will be refunded. Some zip codes are only guaranteed for 2nd day delivery. Click here to determine if your zip code is 1 or 2 day delivery (origin zip code is 63026). See USPS Express Mail Policies for more information.

Feel free to call us to obtain an estimated ship date for your order.

Upon shipment you will receive a USPS Tracking Number via email.

Order Pick Up
Patients living in the greater St. Louis Missouri metropolitan area may choose to pick up their orders. Simply select Pick Up as your Shipping Method during check out and your order will be ready for you when you arrive at our office.
Click here for a map to our office.

Shipping outside the United States
Click here for Information on International Orders.

Inventory and Stock Availability
We maintain inventory levels to balance the needs of keeping products you want in-stock while ensuring product freshness and long remaining shelf life. All items list whether they are "In Stock", "Out of Stock", "Back Ordered" or "Available". If a product you wish to order is Out of Stock or Back Ordered, click the "Email Notification" link to receive an email when the product is back In Stock, generally within 1-2 days unless Back Ordered. "Available" products are low-volume products we don't actively maintain in inventory but which we can obtain readily from the manufacturer, typically within 2-3 days.

Can't find a product?
Please contact Customer Service by emailing customerservice@dssorders.com or calling Toll Free 877-846-7122.

Refrigerated Product Policy
We follow manufacturers' policies and procedures regarding refrigerated products. Click Refrigerated Product Policy for more details.

United States Returns and Exchanges
You may return unopened products for any reason for a full refund, less any shipping fees, within 30 days of receipt. Please inspect all products and expiration dates before opening the bottles as returns on open bottles are not permitted. Please do not throw away unwanted items until you have contacted Customer Service.

To have your return processed in the most time efficient manner, we ask that you use the Return Merchandise Authorization (RMA) online form. This can be found by logging in, clicking the My Account Link in the upper right hand corner, then clicking Review Previous Orders in the Orders section. When viewing your previous orders, click the "Returns" link, at the end of the row for the order you would like to return. Upon successfully filling in the fields for the online return form, please click the "Continue" button. Shortly after submitting the RMA form, you will receive an email with an RMA number and further instructions.

You may also email us at customerservice@dssorders.com and include:
- Your order number
- The name of the product(s) you are returning
- Why you are returning them

Please ship all returns to:

Doctors Supplement Store
250 Axminister Dr.
Fenton, MO 63026

Product must be received in our warehouse within 10 days of the RMA being issued.

International Returns and Exchanges
Click here for Information on International Orders.